• Hosting and Etiquette
  •  Meeting the guests expectations
  • Fine Dining and Events
  • Silver Service & Wine service
  • Table Service
  •  Telephone Etiquette
  • STCW, Life at Sea
  • Butler Administration
  • Role of the Butler within Hotel / Jet Butler / Yacht Butler
  • Food Hygiene Management
  • Residence management methodology
  • Table Decoration
  • VIP Guests Dinner Organising
  • Basics of psychological methods in company practice
  • Maintaining of historical works of art

Our Instructors

Klara Grunsberg

Klara Grunsberg

Klara Grunsberg, working as the the director and advisor at the training and Recruitment Centre in Prague, responsible for the cooperation with other training and recruitment centres in Europe and in Hong Kong. Writing the methodology for modern Household and Managers skills. Klara worked both in the luxury hospitality industry and in private services since 1997. Graduated at Charles University, she speaks Czech, English and Russian.

Lucie  Le Roux

Lucie Le Roux

Senior Etiquette & Protocol Instructor

Born in Czech Republic, many years worked as Event Manager in Mandarin Oriental, Prague, where she promoted services to corporate executives and nurtured VIP accounts.

She got also very proffesional training at Celebrity Cruise Line as Guest Relation Senior Manager, Lucie is certified Regional Coordinator service quality of Czech system of quality of service (project implemented by the Ministry for Regional Development, financed by EU structural funds and the goal of improving services in tourism and related services), she speaks Czech, English and German.

Lance Le Roux

Lance Le Roux

Executive Head Butler

Born in south Africa, trained as Banqueting Manager in Moevenpick Royal Palm Hotel, Dar Es Salaam Tanzania and in Protea Hotel Capital, Pretoria, South Africa. Lance worked long time as Mentor which helps to develop and provide on-the-job training to new recruits in order to improve their current performance at Celebrity Cruises of American cruise line. Lance is a key advisor on modern butler skills as well as Household Managers skills, to discerning international clients.

Pierre Leotard

Pierre Leotard

Private Chef

Three years professional training in kitchen at a high school in Besançon (“Lycée Conde”) with final exam in 1990.

Professional training at the hotel “Lutecia”, Concorde Taittinger group, in Paris in the Pastry Department in 2000.

Professional training specialised for New Years Eve dinners at ALAIN DUCASSE November 2001.

Work experience:
CHEF at the French restaurant La Boheme in Carlsbad Plaza hotel 5***** Sup
Member of “Leading Hotels of the World”
April 2005 until November 2005

EXECUTIVE CHEF at Lafuma Outdoor Cafe and Lime @ T5
CHEF at French Fine Dining Restaurant Rive Droite Rive Gauche
EXECUTIVE CHEF at Le Taha’a Private Island & Spa, Relais& Chateaux
EXECUTIVE CHEF 1*Michelin at “Château de Puy Robert”****,
EXECUTIVE CHEF at Le Taha’a Private Island & Spa, Relais& Chateaux
EXECUTIVE CHEF at “Hotel des Neiges”****